Carole S.

BROKER IS AN Airbnb HOST (if you are interested in the integrity of your real estate broker keep reading.) Very calculated and DISHONEST person. Carole will go to great lengths to make sure your negative review never sees the light of day. I left my stay early due to the pool being frigid and unheated. I mistakenly assumed since the pool was the front featured amenity, it would be heated.. I fully accept that mistake. My previous experiences with pools, hosts have specified if the pool wasn’t heated and would offer to do so with an extra charge. When I asked Carole about the pool however, she launched into a rant about how it was too expensive to heat her pool, offered no solution, and if I wanted to swim I should go to the civic center or the Marriott. Once Carole learned that my Husband and I checked into a nearby hotel and left early, she acted contrite and said she would like to offer a “small refund.” I told her that would be appreciated. Next, she tells me that her reviews are “very important to her,” and that she would send the refund after we both completed our respective reviews. Believing she was in good faith trying to rectify the situation, I gladly accepted. As it turned out, Carole’s plan was to trick me into giving a positive review and once they were completed, she abandoned the refund. Reviews are permanent and cannot be revised. Therefore, I had to contact Airbnb to have my review removed and report the issue. If you take a minute to scroll through and find the few people who gave Carole a bad review, you’ll see that she responds in a rage, seemingly losing her ability to proofread and use correct grammar, I won’t be surprised if she reacts similarly here. My only intention with this response is to make people aware of the kind of person they’ll be dealing with, because I’m sure she has done the same thing to others in the past and wouldn’t hesitate to do it again in the future. Book at your own risk.