Richard P.

I am beyond disappointed and disgusted in the way this realty company does business. They are unprofessional and unethical. When buying a home from Kyle one of the the realtors for Ponce & Ponce they first allowed someone who was not originally on the homes title to be placed on all paperwork and dictate how all transactions would go. This caused nothing but chaos, confusion and wasted time during the whole process. Then due to all the chaos we pulled out of escrow which we lost our low locked in rate. They attempted to corrected that problem by only having the name of the original owner on the title and paperwork. So we decided to follow through with the purchase hoping the rest of our transaction would then be smooth. Unfortunately that was not the case. We were then told that the realtor Kyle was no longer handling the purchase and that the broker Ricardo would take the lead and handle all business from here on out and complete the sale. I had never heard of such a thing. I still tried to have faith in this realty company. However before closing we were asked if we would allow the homeowners ex wife to be allowed to stay in the home for 10 days after closing to allow for her to move out. After consideration and trying to accommodate we did allowed this. It was placed in the contract that she would have 10 days following the close of escrow, then vacate the property. What was left behind by this company's client was unacceptable. It was not in the contract that we would be responsible for her left over items, and trash. We were left with mattresses, bikes, bbq, trash and other junk that the homeowners just didn't want to pack or take care of. When approaching the realty company who sold property and the broker who took over the sale we have yet to receive any replies. We were ghosted as if this is acceptable and our problem. This is not only unprofessional but unethical. This is not how a reputable business should handle transactions or treat people they do business with. My realtor has reached out to them several times to find a resolution. We have gotten estimates of $500-700 to remove the huge pile of trash and belongings to be removed. I am warning anyone who does business with them to beware this was one headache from the beginning. I would not recommend anyone to do business with them as this is just unacceptable!

It is always a blessing to work with people who in difficult times prove and remain level-headed, calm, cool, collected, positive, and come through time and time again. This is the second home Benjamin Garcia of Ponce & Ponce Realty has sold for my family; my bro's in San Bernardino when he passed away in 2019 and now in 2026 my sister's Los Angeles home. Ponce & Ponce Realty has a broad-based service area. Benjamin is amiable, professional, knowledgeable, diligent, patient, and knows how to make and close a great deal quickly and to our liking. Benjamin is still making it happen, and we are greatful 🙌🏾❣️ Thanks and Blessings young man, and thumbs up Ponce & Ponce Realty!! Sincerely, Najila

Amber Zepeda Orndorf is an amazing realtor. She is kind, hard working, and extremely knowledgeable. Every question we had she answered with confidence and expertise, which really made us feel comfortable. It was scary moving from another state to a new and unfamiliar area and she was always there for us and treated us like family. Amber is the best, and I highly recommend her.