Joshua M.

The team at McIntire Kingstone has been very helpful and responsive whenever I've needed assistance. Maintenance requests are handled promptly, and communication is always courteous and professional. It's been a positive experience renting through them.

Where to start. I doubt the owner of 241 West Wilson will see this review but if she does.... Your property is the worst I have seen it in my 20 years here. The long time resistance are in agreement. The manger we used have was in her 80's. Every morning Monday through Sunday she walked the property and picked up the garbage with her little broom and dust pan. The landscaping crew kept the place beautiful. Many of my guest remarked on this. Now we have this management who are well.... We have garbage now all over the property.. we have rats that go through the garbage. I have to clean rat droppings from my patio furniture and son's toys. We have people parked in front of the garbage blocking access to it. The pool heater is going on two years of being broken. Now we have regular pool parties with loud music and alcohol with glass in the pool area. The rules says only 2 guest per unit. This is never enforced. The worst during the pool parties is the gate is left open so people can come and go. I'm not sure but I believe every pool has to have a secure gate and fence. I miss the old management because they enforced the rules of the contract and kept the property clean . Owner if you read this and care about your property you need to take a survey with your tenants about this company. Read the current reviews they are trending down. Also note they do not reply to the 1 star reviews.

I’ve honestly never dealt with a property management company this frustrating. Ever since they took over, it’s been nonstop confusion and misinformation across multiple departments. I paid my rent early, provided confirmations, and still somehow ended up getting penalized and bounced from one team to another. Every time I try to resolve the issue, someone asks for something new instead of simply contacting the leasing office (Laura/Lauren) to verify the information that already exists. One person told me everything was taken care of, then another department said I was delinquent, then another gave me steps I already followed. No one seems to communicate with each other, and I’m the one stuck dealing with the fallout. The lack of timely communication has made the whole experience incredibly stressful. At this point, I genuinely hate that my landlords use this company for property management. Based on my experience, I would not recommend them.